Frequently Asked Questions
GENERAL QUESTIONS
Q: What is Pharmlitalia?
A: Pharmlitalia is a beauty brand that offers a carefully curated selection of premium beauty products designed to enhance your natural beauty and elevate your skincare routine. Our range caters to various skin types and personal preferences, ensuring there's something for everyone.
Q: How can I reach Pharmlitalia customer support?
A: You can reach our customer support by visiting the "Contact Us" section on our website or by emailing us at contact@pharmlitalia.com. We're always here to assist with any inquiries.
ORDERING AND SHIPPING
Q: How do I place an order on Pharmlitalia?
A: To place an order, browse our range of beauty products, select the items you want, and proceed to checkout. Follow the on-screen instructions to complete your order.
Q: When will my order be shipped?
A: Orders are processed within 1 to 2 business days (Monday to Friday). Delivery typically takes 5 to 8 business days. Orders placed before 4:00 PM Eastern Standard Time (GMT-05:00) will be processed on the same day.
Q: What is the shipping cost?
A: Shipping costs $10.00 for orders under $40.00 and $15.00 for orders of $40.00 and above, offering a clear and straightforward shipping experience.
Q: Can I track my order?
A: Yes, tracking information is available via the "Track Your Order" page on our website, where you can find all relevant details about your order’s status.
Q: What if I entered the wrong shipping address?
A: If you’ve entered an incorrect shipping address, please contact our customer support immediately, and we’ll do our best to update the information before the order is shipped.
Q: What payment methods do you accept?
A: We accept various payment methods including:
- Credit & Debit Cards: Visa, MasterCard, American Express, Discover, Diners Club
- Digital Wallets: Apple Pay, Meta Pay, Google Pay, Shop Pay
- Bank Transfers: For larger orders, direct bank transfers may be arranged where applicable.
RETURNS AND EXCHANGES
Q: What is Pharmlitalia’s return policy?
A: We offer a 30-day hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days of receiving your order. More details are available on our Refund Policy page.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, please contact our customer support team via the "Contact Us" page or by emailing us at contact@pharmlitalia.com.
Q: What do I do if I receive a damaged or defective item?
A: If you receive a damaged or defective product, contact customer support immediately with your order number and photos of the item, and we will help arrange a replacement or refund.